TY - BOOK AU - Gourlay, Robin TI - Dealing with difficult staff in the NHS T2 - Health care management series SN - 0749423706 U1 - WX 159 PY - 1997/// CY - London PB - Kogan Page KW - Problem employees KW - Personnel management KW - Public health KW - Great Britain KW - Employees KW - Hospitals and other Health Facilities N1 - Includes index ER -